we do not accept returns or offer refunds. Please make sure to review all product details, sizing info, and descriptions before placing your order.

Damages and issues

Please inspect your order as soon as it arrives. If something isn’t right, let us know right away. Items sent back without contacting us first won’t be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We don’t offer exchanges for fit or preference. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Email blue@river-a-studio.com with:

- order number

- A short description of the issue

- Clear photos of the item and packaging

If your case is approved, we’ll provide instructions for a possible exchange based on item availability. We’ll respond within 2 business days.